Return & Refund
Thank you for shopping with Daisda.
At Daisda, customer satisfaction is always our top priority.
If you are not satisfied with the items you received, and wishing to return the item, pls check the details as follows.
-You should contact us within 24 hours( from the date that the item is received) if you want to return the item back to us.
- If you are going to ship an item back to us, you should contact our customer support first within 24 hours; our customer representative will clarify for you. Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).
-We cannot accept returns on items that have been worn or damaged by improper cleaning method.
- Returned items are refunded the amount paid for the items but shipping and any rush fees (if applicable) will not be refunded.
- If there is just a small problem, we encourage customers to keep the dress; if you want to return it just because you don't like it, in this case, we can offer some small compensation, but no return.
-We accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by Daisda, because we do not do free returns.
- If insist need return the dress, you should contact our customer support first within 48 hours; Our service will send the process of returning, and pls keep in mind, you need pay shipping fee back, and after we got the dress returned, we will do refunds (shipping fee and rush order service fee is nonrefundable, and there will be a 10% restocking fee).
All orders can not be cancelled after 24 hours, because our workers has already started making the dress, if you insist need cancel orders, we will charge $40-$80 fee for our workers spend time, fabric and workmanship on the dress. Hope you understand.
Return and refund processing time
We will process refunds and returns within 48 hours. After we agree to the refund or return, the refund will be returned through the original payment method within 5 to 15 days after agreeing.
returns should be agreed by our service first! Self-returned package will not be accepted!)
If you have any further questions/issues, pls do not hesitate to contact us: firstname.lastname@example.org.